Aco Rent a Car Coronavirus (COVID-19) Update
Given the current situation caused by COVID-19, in line with the measures adopted by the Locals Government and following the recommendations of the World Health Organization, we have decided to proceed with the closure of all the bases and offices of Aco Rent a Car according to the list below:
All branches in Venezuela: until 04/13/2020
Miami Airport: until 04/10/2020
Miami Beach: until 04/10/2020
Fort Lauderdale: until 04/10/2020
Orlando: until 04/10/2020
Los Angeles California: until further notice
Aruba: until further notice
Curacao: until 04/05/2020
Cancun: until 03/29/2020
Santiago de Chile: until further notice
We are very sorry for this inconvenience. However, know that we are taking steps to protect all customers and employees during this challenging time. We are carefully monitoring this rapidly changing situation around the clock and following guidance from the World Health Organization and other health authorities.
During period, the following measures will be taken:
1. Vehicle drop-off:
A protocol of minimum services has been put in place to guarantee the return of vehicles in cases of those rental agreements already in force. For those customers who are unable to get to our offices, the company will offer alternative options for returning vehicles.
You must write to email@example.com indicating your contract number and we will contact you by phone to indicate the steps to follow.
2. Changing or cancelling your reservation:
You can change your reservation in the next 20 days without incurring any change fees.
3. New Bookings:
Due to the closure of our offices, new bookings with a vehicle pick-up date will not be allowed for at least the next 20 days.
In order to attend affected customers, Aco Rent a Car has enabled following forms of contact:
Phone number and WhatsApp: +58 424-209-7720 (Working Hours: Mon- Fri 10:00am - 3:00pm EST)
Mails to Venezuela Locations: firstname.lastname@example.org
Mails to other countries locations: email@example.com
We at Aco Rent a Car, urge the collaboration of all our customers so that together we contribute, from responsibility, to minimize the spread of the virus and to stop this health crisis.